A major concern regarding data protection are the legal penalties and damages that may result in the case where the negotiated contract and Service Level Agreements (SLAs) are breeched. This concern is magnified in the case where an organisation is selling a service(s) based on services or infrastructure provided by a cloud provider. The matching of the SLA or Key Performance Indicators (KPI) offered by that organisation to its customers with the SLA negotiated with its cloud provider is paramount. The cloud provider’s SLA is in effect an under-pinning contract to the organisation’s customer SLA. For example, unless the downtime in the service offered by the organisation matches the downtime negotiated with its cloud provider, then the organisation’s customer SLAs will be breeched and potentially incur financial penalties. The net effect is that the cloud provider SLA will form the basis of the organisation’s customer SLA and will potentially dictate the viability of their service.
The implications of global warming and the sustainability of industries that consume significant energy and other resources have become more of a central concern in industrialised countries especially since the signing of the Kyota Protocol in 1997. The computer sector…
The following Paragraphs are taken from the Government Design Manual: “In addition to the four core KPIs (cost per transaction, user satisfaction, completion rate and digital take-up) it is recommended that you consider other useful KPIs specific to your service that will help you…
Over the course of the next five years, Garner believe enterprises will spend $112 billion cumulatively software as a service (SaaS), platform as a service (PaaS) and infrastructure as a service (IaaS) [Gartner11]. Among the reasons given was a desire…
Download ServiceClarity Specification now Here is short paragraph from the document ServiceClarity from Anaeko is a Service Catalogue and Service Level Management product for CIOs and CFOs to maximise the business benefits delivered by IT. By focussing on the KPIs…
Image from publicsectorshow.co.uk* The Public Sector Show is the only event of its kind designed specifically to address the challenges and issues the public sector, in its entirety, currently faces. The Show is new and FREE TO ATTEND for everyone from the public…
